Thank you for shopping with Swords Master UK. We want you to have a smooth and transparent shopping experience. This policy explains how order cancellations, returns, and refunds are handled.
Customers may request a return or refund for eligible products in accordance with this policy and applicable consumer protection laws.
Return requests may be considered in the following circumstances:
For eligible online purchases, UK consumers generally have a 14-day cancellation period beginning the day after receiving their goods. Certain exceptions apply under UK law.
For eligible purchases, you may cancel your order within 14 days of receiving the goods without providing a reason, subject to applicable law and any relevant legal exceptions.
To request a cancellation or return, contact our customer support team using one of the following methods:
Please include your order number and a brief explanation of your request so we can assist you efficiently.
To help us process your return, please ensure that:
If an item arrives damaged, defective, or not as described, please contact us promptly and provide photographs or other relevant details where possible.
We will assess each request in accordance with this policy and applicable consumer protection law.
Important: Nothing in this policy removes or limits any statutory rights you may have as a consumer.
Some products may be excluded from cancellation or return rights where a specific legal exception applies. Depending on the circumstances, this may include:
Sale items are not automatically excluded from statutory cancellation or refund rights. Any applicable restrictions will be assessed in accordance with the law.
Please contact Swords Master UK before returning a product. Our team will explain the applicable return procedure and provide the appropriate return instructions.
Do not send a return to an address until our support team has confirmed the correct return arrangements.
Unless applicable law requires otherwise, customers may be responsible for the direct cost of returning an item when exercising a change-of-mind cancellation right, provided the required information about return costs was supplied before purchase.
If a product is faulty, damaged, or not as described, contact us so we can explain the available remedies and return arrangements.
Customers should use suitable packaging and, where appropriate, a tracked delivery service. Keep the shipping receipt until the return has been resolved.
Once a return has been received or other legally required conditions have been satisfied, we will review the request and notify you of the outcome.
Where a refund is approved, it will generally be issued using the original payment method unless another arrangement is agreed or required by law.
For eligible cancellations under UK consumer law, refunds must generally be issued within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.
Any refund will be processed in accordance with applicable law and the circumstances of the order.
If your order arrives damaged, defective, incomplete, or different from the product described, please contact us as soon as reasonably possible.
Please provide:
We will review the information and explain the appropriate next steps. Depending on the circumstances and your legal rights, this may include a replacement, repair, refund, or another suitable resolution.
If an item was purchased as a gift, the available return and refund arrangements will depend on the original order and the applicable legal rights.
Where a refund is due, it will normally be returned to the original payment method. Please contact our support team if you need assistance with a gift return.
If you have any questions about cancellations, returns, or refunds, please contact us:
We appreciate your business and will do our best to help resolve your concerns fairly and efficiently.
Swords Master UK — Customer Support Team
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